SGH Phone

AI phone reception and sales calling for your business

Reception and sales calls.Let AI handle the first conversation.

AI uses your scripts for first-line calls. Your team reviews the requests and results, then follows up.

New · ExperimentalPC to Mobile
Concept illustrationSee how it works
Two kinds of phone work, supported by AI

The calls you receive. The calls you make.

Capture requests on incoming calls and introduce your offer with prepared sales scripts. Your team reviews the results and decides what happens next.

01 / Inbound and reception flow

First-line reception when your hands are full.

Configure announcements, keypad menus, and AI responses around your hours and reception flow. Your team can review captured requests afterwards.

  1. 1.Assign a reception flow to your number
  2. 2.Capture requests with guidance, menus, or AI
  3. 3.Review records and configured email notices
02 / AI sales calling
  1. 1.

    Industry list

    Add prospects based on public information to your customer list.

  2. 2.

    Edit the script

    Update talk tracks in-house for each company, offer, and target industry.

  3. 3.

    Use your own materials

    AI references your product materials, FAQs, and scripts, leaving open questions for review.

  4. 4.

    People take the next step

    Review call records and summaries before deciding on a callback or a sales conversation.

Check DNC lists, calling windows, and recording / AI notices before sales calls. AI phone transfers require an explicitly configured recipient and conditions, plus the caller’s consent.

What happens after the call?

Understand the request. Decide what comes next.

Who called, and what they need

Review available caller details and requests in call records, transcripts, and summaries. Compare AI summaries with the original transcript when needed.

Keep the right person informed

Review reception results in the dashboard and send email notices to configured recipients. A sent notification does not mean someone has read it.

People decide the follow-up

Review interest, open questions, and callback candidates before choosing the next action. AI does not guarantee appointments, sales, or accurate answers.

New · Experimental

SGH PHONE / PC TO MOBILE

Control on your PC. Calls from your mobile.

Connect your mobile to SGH Phone with our dedicated app and connection device. Use the dashboard to request calls over your mobile SIM line.

Discuss setup & device ordering

Concept illustration, not the actual interface or product design.

  • Dedicated Android app download required
  • Compatible Mac and connection device required
  • Device ordered separately · Price TBD

The phone connects wirelessly to the device via Bluetooth. The device connects to the Mac via USB.

01

Prepare the app & device

Download the dedicated app and connect the separately ordered device. Supported phones and setup are confirmed individually.

02

Check connections, then dial

Review connectivity and dialing permission in My Devices. Opening the page does not place a call.

03

SIM AI calling is experimental

AI calls require an audio connection. An online phone does not mean AI calling is ready. Supported environments and availability are confirmed individually.

PC TO MOBILE / CONCEPT FILM

Your mobile line. A connected workflow.

Prepare on your PC. Dial from your mobile. Review the outcome.

Development concept · 15 seconds · Japanese audioOpen video

Development illustration, not a guarantee of simultaneous multi-device calling. Requires the Android app, a compatible Mac and a separately ordered device. Check your carrier terms. Refusal detection includes AI judgments; you must also manage your do-not-call list. The current dashboard is primarily in Japanese.

Video description & English transcript

A new feature in development: AI makes sales calls using a mobile line. Results go to customer management, and declined numbers leave the calling list. SGH Phone, a new feature in development. The animation shows a PC with phones, result categories and a do-not-call list.

How it works

Choose a use case. Start with a small test.

  1. 1
    Provision a number
    Pick the JP local or US number that fits your outreach.
  2. 2
    Configure reception or sales
    Prepare reception flows and business hours, or contacts and sales scripts. Check reference materials and notification recipients.
  3. 3
    Test before going live
    Use your own test contacts to check responses, records, and notifications. Confirm calling targets and allowed hours before starting.
Pricing

Setup and annual service fees, clearly separated.

The prices below apply to the cloud phone service. PC to Mobile voice and data charges follow your mobile carrier contract.

Base plan
Lead 200
¥9,900/ month equivalent (tax included, paid annually)

Includes AI reception / IVR, call history, recording, transcription, summaries, customer list management, up to 200 target-list registrations per month, five base scripts, setup consultation, and a monthly ¥2,000 call charge credit. Call rates, number rentals, SMS, and FAX are billed separately based on usage.

One-time setup fee

¥100,000 (tax included)

Covers initial configuration, review of business information and submitted documents, support for reception flows and base scripts, and checks before launch. The scope of support is specified in your quotation.

Annual service fee: ¥118,800 (tax included, prepaid in full)

First-year total: ¥218,800 (tax included)

Contract term: 1 year (automatic renewal)

New individual agreements with implementation support run for one year, with the annual service fee prepaid in full. The first-year total includes setup and annual service; number rentals and usage fees are extra. Cancellation requires written notice at least 30 days before the term ends. Unused months are not refunded on early cancellation, except where required by law or otherwise applicable. Price changes are notified at least 60 days in advance. Detailed terms are agreed in writing before signing. Existing monthly agreements keep their current terms.

Discuss setup fees and contract terms
Cloud phone service extras (reference)
Japanese local number (03 / 06 / 092 etc.)¥4,500 / month (tax included)
US number (voice + SMS)¥1,100 / month (tax included)
Call rate (domestic JP)¥55 / minute (tax included)
Call rate (international)¥88 / minute (tax included)
SMS¥20 / segment (tax included)
FAXBeta / individual consultation

* Available number types depend on inventory and business verification status. Actual number provisioning and onboarding steps are explained during application.

Operations designed not to become nuisance calls

A phone operations platform, not an unlimited bulk-calling tool.

SGH Phone is not designed for unlimited AI calling or indiscriminate bulk dialing. The service emphasizes refusal tracking, do-not-call lists, allowed calling windows, recording / AI-use notices, and human review for medical, beauty, and health-related expressions.

DNC list

Refusals are recorded so operators avoid re-soliciting people who declined.

Calling-window rules

Business hours, clinic hours, holidays, and recent contact history can be reviewed before calling.

Recording / AI-use notice

Scripts are designed to include notices where recording or AI-assisted handling is used.

Medical / PMD Act expression checks

Medical, beauty, and health-related statements are reviewed to avoid definitive efficacy claims.

Human review by design

AI supports reception, organization, and summaries. It does not make diagnoses, treatment decisions, or emergency triage judgments.

Cases where SGH Phone is not suitable
  • Indiscriminate mass calling
  • Calling lists without a clear acquisition basis
  • Re-soliciting people who already refused
  • Automated sales that make definitive medical or health efficacy claims
  • Delegating emergency medical consultation or diagnosis to AI
From the operator

The first call is taken by someone who builds and operates the system, not a salesperson. The goal of that call is to figure out together whether SGH Phone fits your current outbound flow.

FAQ

Frequently asked questions

What is SGH Phone?

An AI phone service for businesses. It supports initial reception, IVR, and sales calls, organizing requests and outcomes for your team to review, call back, or continue a sales conversation.

Will AI transfer calls to a staff member on its own?

AI phone transfer must be explicitly enabled in IVR with a recipient and conditions. The caller must also give clear consent. If no transfer is configured, the AI will not use a phone number stored elsewhere.

What is included at the ¥9,900 monthly equivalent?

Individual agreements with implementation support cost ¥118,800 per year (tax included), prepaid in full. The ¥100,000 one-time setup fee (tax included) is separate. The annual plan includes AI call features, the IVR builder, customer list management (up to 200 entries / month), call history, the follow-up board, and operator setup support. Call rates, number rentals, and wallet top-ups are billed separately.

Are call rates and number rentals separate?

Cloud phone calls cost ¥55 / min (tax included) for domestic JP and ¥88 / min (tax included) for international. Phone numbers are ¥4,500 / month (JP) or ¥1,100 / month (US), debited from the wallet. PC to Mobile voice and data charges follow your mobile carrier plan. The device is ordered separately, with pricing TBD; service terms and fees are provided individually.

Can I use a US number?

Yes. US numbers (+1) are available at ¥1,100 / month (tax included) and support both voice and SMS. Choose a number type that fits your calling destinations and business use.

Where do I book the 30-minute consultation?

Pick an available slot on the Google Calendar booking page. Use the "Book a 30-minute consultation" button on this site.

How is compliance handled?

Internal rules are written with APPI (personal data), 特商法 (commercial transactions), and 薬機法 (pharmaceutical/medical advertising) in mind. We do not guarantee universal regulatory compliance; the business operator remains responsible for verifying internal procedures specific to their case.

Is the admin interface available in multiple languages?

The admin interface currently focuses on Japanese. Multilingual support is being expanded gradually, starting with public pages and AI-assisted responses; the dashboard UI will remain Japanese-first in the near term. AI voice calls themselves can handle Japanese, English, and Chinese conversations.

How does the AI use knowledge and call history?

Use uploaded product docs, FAQs, and sales scripts as reference material for AI-assisted calls. After each call, keep summaries, notes, and next follow-up actions per customer. The AI does not decide everything automatically — operators review where needed.

Do cloud reception and AI sales calls also need a separate device?

No. AI reception, IVR, and sales calling over the cloud phone service do not require the PC to Mobile device. The dedicated Android app, compatible Mac, and separately ordered device are required only for PC to Mobile, which uses your own mobile line.

What do I need for PC to Mobile?

You need the dedicated Android app, a compatible Mac, and a separately ordered connection device. Device pricing is TBD. This is experimental; we confirm supported environments, setup and service terms individually.

Is PC to Mobile completely wireless?

The phone-to-device connection uses Bluetooth. The device-to-Mac connection uses USB, so the complete system is not cable-free.

Start with the phone work you want to delegate.

Reception or sales calling? Explore the demo, then discuss how your scripts and day-to-day workflow could fit.