Inbound and reception flow
Keep your main line moving with IVR.
Configure business hours, department routing, AI first-line reception, transfers, and callbacks for the way your team works.
Connect industry lists, AI calling, and IVR in one sales flow.
From industry lists to AI sales, IVR reception, and follow-up.
Use your own editable talk tracks and registered materials as the basis for AI-assisted calling and reception, then carry each result into the next action.
- Select targets from industry lists
- Edit sales scripts in-house
- Reference materials with OpenAI + RAG
- Manage AI calls and IVR together
Check the public demo before applying or booking a consultation.
- Public demo available
- AI reception, IVR, callback tracking
- Recording, transcription, follow-up
- Five scripts and language switching
Operationalize your sales-assistance flow
Keep list building, scripts, AI, and outcomes in one workflow.
Run target selection, conversation design, calling, and next-step follow-up as one operation. It works for small pilots before outsourcing or for organizing an existing sales team’s phone work.
AI sales execution flow
Industry list
Add prospects based on public information to your customer list.
Edit the script
Update talk tracks in-house for each company, offer, and target industry.
OpenAI + RAG
Reference product materials, FAQs, and scripts on each call; hand detailed checks to a person.
AI calls + follow-up
Keep call records, summaries, and next actions so outreach can continue.
Operate with DNC records, calling windows, and recording / AI-use notices in place.
Who this is for
Choose the right entry point for your use case.
Clinics and medical institutions
After-hours reception, multilingual inquiries, pre-appointment intake, and callback notes.
Small businesses, professionals, real estate
Main-line reception, inquiries, staff routing, and missed-callback management.
Sales and follow-up calls
Small test batches, scripted calls, call records, and DNC management.
Cases where SGH Phone is not suitable
- Indiscriminate mass calling
- Calling lists without a clear acquisition basis
- Re-soliciting people who already refused
- Automated sales that make definitive medical or health efficacy claims
- Delegating emergency medical consultation or diagnosis to AI
Features
Make outbound sales one connected flow.
AI reception / IVR
Handle after-hours reception, routing, pre-appointment intake, and main-line triage.
IVR + business hours
Configure reception, after-hours routing, department menus, and clinic or institution opening-hour guidance.
Callbacks + staff notification
Organize missed-call needs and leave clear next actions for the responsible staff member.
Call recordings + records
Record and retain call content with summaries, notes, and next follow-up actions per customer.
Five scripts + language switching
Switch between up to five talk tracks for different products or offers, with language settings selected per use case.
SMS, CRM, FAX consultation
Call history, SMS, and customer lists live in one console. FAX scope is handled as beta or by individual consultation.
How it works
Five steps from sign-up to operation.
- 1Provision a numberPick the JP local or US number that fits your outreach.
- 2Author the scriptRegister the talk track that matches your company, product, and target industry.
- 3Load the target listImport via CSV or use target-list preparation support based on public information.
- 4Run AI calls / IVRAI handles dialing and reception, escalating to a human when it matters.
- 5Decide next stepsUse the follow-up board to convert today's calls into tomorrow's actions.
Pricing
¥9,900 / month. No fixed-term contract.
Base plan
Lead 200
¥9,900/ month (tax included)
Includes AI reception / IVR, call history, recording, transcription, summaries, customer list management, up to 200 target-list registrations per month, five base scripts, setup consultation, and a monthly ¥2,000 call charge credit. Call rates, number rentals, SMS, and FAX are billed separately based on usage.
View the demo firstPhone number rentals (reference)
Japanese local number (03 / 06 / 092 etc.)¥4,500 / month (tax included)
US number (voice + SMS)¥1,100 / month (tax included)
Call rate (domestic JP)¥55 / minute (tax included)
Call rate (international)¥88 / minute (tax included)
SMS¥20 / segment (tax included)
FAXBeta / individual consultation
* Available number types depend on inventory and business verification status. Actual number provisioning and onboarding steps are explained during application.
Operations designed not to become nuisance calls
A phone operations platform, not an unlimited bulk-calling tool.
SGH Phone is not designed for unlimited AI calling or indiscriminate bulk dialing. The service emphasizes refusal tracking, do-not-call lists, allowed calling windows, recording / AI-use notices, and human review for medical, beauty, and health-related expressions.
DNC list
Refusals are recorded so operators avoid re-soliciting people who declined.
Calling-window rules
Business hours, clinic hours, holidays, and recent contact history can be reviewed before calling.
Recording / AI-use notice
Scripts are designed to include notices where recording or AI-assisted handling is used.
Medical / PMD Act expression checks
Medical, beauty, and health-related statements are reviewed to avoid definitive efficacy claims.
Human review by design
AI supports reception, organization, and summaries. It does not make diagnoses, treatment decisions, or emergency triage judgments.
From the operator
The first call is taken by someone who builds and operates the system, not a salesperson. The goal of that call is to figure out together whether SGH Phone fits your current outbound flow.
FAQ
Frequently asked questions
What is SGH Phone?
A B2B phone infrastructure for Japanese SMBs that lets a small team run outbound sales — phone numbers, AI voice calls, IVR, sales scripts, and post-call follow-up — before hiring a full sales team.
What is included in the ¥9,900 / month plan?
AI call features, the IVR builder, customer list management (up to 200 entries / month), call history, the follow-up board, and operator setup support. Call rates, number rentals, and wallet top-ups are billed separately.
Are call rates and number rentals separate?
Yes. ¥55 / min (tax included) for domestic JP and ¥88 / min (tax included) for international. Phone numbers are ¥4,500 / month (JP) or ¥1,100 / month (US), debited from the wallet.
Can I use a US number?
Yes. US numbers (+1) are available at ¥1,100 / month (tax included) and support both voice and SMS. For Japanese customers, calling from a Japanese number generally yields a higher pickup rate.
Where do I book the 30-minute consultation?
Pick an available slot on the Google Calendar booking page. Use the "Book a 30-minute consultation" button on this site.
How is compliance handled?
Internal rules are written with APPI (personal data), 特商法 (commercial transactions), and 薬機法 (pharmaceutical/medical advertising) in mind. We do not guarantee universal regulatory compliance; the business operator remains responsible for verifying internal procedures specific to their case.
Is the admin interface available in multiple languages?
The admin interface currently focuses on Japanese. Multilingual support is being expanded gradually, starting with public pages and AI-assisted responses; the dashboard UI will remain Japanese-first in the near term. AI voice calls themselves can handle Japanese, English, and Chinese conversations.
How does the AI use knowledge and call history?
Use uploaded product docs, FAQs, and sales scripts as reference material for AI-assisted calls. After each call, keep summaries, notes, and next follow-up actions per customer. The AI does not decide everything automatically — operators review where needed.
If you are unsure, start with the demo flow.
Review reception, IVR, callbacks, call records, and follow-up management before booking a 30-minute consultation.